Scot n Nerdy Software Terms of Service

Last updated: 2026-07-13

Initial public draft: these terms are being published early so product and checkout pages have a stable reference. They should still be reviewed and refined as Scot n Nerdy grows.

These terms apply when you buy, download, access, or use software, digital products, licences, subscriptions, support, or usage-based packages from Scot n Nerdy, including CrateWin.

They are written to cover our current direct-download products and future offers. A checkout page, order confirmation, product page, licence notice, or written order may add product-specific terms. If product-specific terms conflict with these general terms, the product-specific terms apply for that product.

These terms do not limit any rights you have under laws that cannot be excluded, including consumer rights that apply to you because of where you live.

Who We Are

Scot n Nerdy is the seller of the products covered by these terms. You can contact us at:

info@scotnnerdy.com

For CrateWin support, email cratewinhelp@scotnnerdy.com.

Trading address: not yet published. Please contact us by email for formal correspondence while these pages are being completed.

If a product page or order confirmation gives a different support address for a product, use that address for that product.

Who These Terms Apply To

You may buy or use our products as:

• a consumer, meaning you are buying mainly for personal, non-business use; or
• a business customer, meaning you are buying for a company, employer, client, public body, charity, or other organisation.

If you buy or use a product for an organisation, you confirm that you have authority to accept these terms for that organisation.

If you buy as a business, you confirm that you are purchasing wholly or mainly for business purposes. This does not remove consumer rights where the facts and applicable law say you are buying as a consumer.

Products And Orders

Our products may include:

• software supplied as a download, app, command-line tool, licence key, hosted service, or related documentation;
• a perpetual licence, where you pay once for a continuing right to use a specified version, edition, or release family;
• a subscription, where you pay for access during a subscription period;
• a usage package, credit bundle, seat bundle, token allocation, or other allowance that can be consumed over time; and
• support, maintenance, updates, templates, documentation, or other digital services.

The exact product, price, tax treatment, licence duration, renewal terms, support entitlement, update entitlement, usage allowance, expiry date, and delivery method are the ones shown at checkout or in your order confirmation.

You are responsible for checking that the product is suitable for your device, operating system, deployment environment, and intended use before buying. For CrateWin, this includes checking that you are using a supported macOS environment and that you test generated packages before production deployment.

Accounts, Licence Keys, And Access

Some products may require a licence key, account, subscription status, entitlement check, or usage balance.

You must keep licence keys, account credentials, and access links secure. You must not share, resell, publish, or transfer them unless the product-specific terms allow it.

If a product supports offline licence validation, we may not be able to disable a licence key remotely after it has been issued. If your right to use a product ends because of refund, cancellation, non-payment, breach, or expiry, you must stop using the product even if a local copy or offline key still technically works.

We may use order records, payment records, licence records, and support records to confirm what you bought and what entitlement applies.

Licence Rights

Unless product-specific terms say otherwise, we grant you a limited, non-exclusive, non-transferable licence to install and use the product for your own personal or internal business purposes.

You must not:

• copy, rent, lease, sublicense, sell, resell, distribute, or make the product available to third parties except as expressly allowed;
• reverse engineer, decompile, modify, or create derivative works from the product except where law allows this despite the restriction;
• remove copyright, licence, security, or attribution notices;
• use the product to break the law or infringe someone else’s rights;
• bypass licence checks, usage limits, seat limits, payment flows, or technical restrictions; or
• use the product to build a competing product where that use depends on copying protected parts of our product.

For business customers, use by employees, contractors, or service providers is allowed only for your internal business purposes and only within the purchased licence scope.

You must comply with applicable export control, sanctions, procurement, and deployment rules that apply to you and your environment.

Perpetual Licences

A perpetual licence lets you keep using the product version, edition, or release family stated at checkout or in the order confirmation, subject to these terms.

Unless the product-specific terms say otherwise, a perpetual licence does not include future major versions, lifetime support, hosted services, paid add-ons, subscriptions, or usage allowances beyond those stated at checkout.

For the current CrateWin v1.0 perpetual licence, the licence includes v1.x updates and reasonable email support.

Subscriptions

If you buy a subscription, you may use the product during the paid subscription period. Subscription features, support, usage limits, and renewal periods are shown at checkout or in the product-specific terms.

Subscriptions may renew automatically if the checkout flow says they do. You are responsible for cancelling before renewal if you do not want the subscription to continue. Cancellation stops future renewal; it does not automatically refund past charges unless the product-specific terms or applicable law require it.

If a subscription ends, we may suspend or remove access to subscription-only features, hosted services, updates, support, and related entitlements.

Usage Packages And Credits

If you buy a usage package, credit bundle, token allocation, seat bundle, or similar allowance, the allowance can be used only for the product and account stated at checkout or in the product-specific terms.

Unless product-specific terms say otherwise, usage allowances are not cash, stored value, or a bank balance; are not transferable; may expire if an expiry period is stated at checkout; may be consumed when a metered action starts or completes, depending on the product; and may be subject to fair-use, abuse-prevention, and technical limits.

We may refuse, suspend, or reverse usage that appears fraudulent, abusive, unlawful, or outside the intended product scope.

Digital Delivery And Cancellation Rights

Our products are usually supplied as digital content or digital services. Delivery may happen immediately after payment by download, licence key, account activation, email, hosted access, or another digital method.

If you are a UK or EU consumer buying digital content for immediate delivery, including licence keys, downloads, software access, subscriptions, packages, or usage credits, checkout may ask you to expressly request and consent to supply beginning before the end of the 14-day cancellation period and to acknowledge that you lose your statutory right to cancel that digital-content contract once supply begins. If you give that consent and acknowledgement, we may start delivery immediately and your cancellation right for that digital content may end once delivery begins.

Suggested checkout wording for immediate digital content is:

I agree to the Scot n Nerdy Software Terms and expressly request immediate digital delivery. I understand that once delivery or access begins, I lose my 14-day cancellation right for that digital content.

If you are a consumer and we do not collect the consent, acknowledgement, and confirmation required by applicable law, your statutory cancellation rights may continue. This cancellation wording does not affect your statutory rights if digital content is faulty, not as described, or otherwise not supplied in accordance with the contract.

Refunds

Product-specific refund terms may be shown at checkout or in the order confirmation.

For the current CrateWin v1.0 perpetual licence sold by Stripe payment link, you may request a full refund within 14 days of your purchase date, for any reason, by emailing cratewinhelp@scotnnerdy.com from the email address used at checkout.

For CrateWin, licences are verified offline using a cryptographically signed key with no routine server-side revocation check. Once a key is issued, we may have no technical mechanism to revoke it remotely. A refund, payment dispute, or chargeback means your right to use CrateWin under that licence ends as a matter of contract, and the licence becomes ineligible for support, bug fixes, or future update entitlements.

Continued use after a refund is a breach of these terms.

For business purchasers, any refund window is a goodwill commercial policy unless the product-specific terms say otherwise or applicable law requires otherwise.

Payments, Taxes, And Stripe

Payments may be processed by Stripe or another payment provider. The checkout page will show the price, currency, taxes, payment method, renewal terms if any, and any other mandatory charges before you pay.

You must provide accurate billing and contact information. If tax, VAT, or other billing information is requested, you are responsible for ensuring it is correct.

We may suspend or withhold delivery, licences, subscriptions, usage allowances, support, or updates if payment fails, is reversed, is disputed, or appears fraudulent.

Support And Updates

Support and updates are provided only where stated for the product you bought.

Unless product-specific terms say otherwise, support is provided by email; support does not include custom development, deployment consultancy, managed service work, or emergency response; updates may fix bugs, improve compatibility, or change features; and we do not guarantee that every historical version will remain supported indefinitely.

Customer Content And Local Files

Some products may process files, inputs, prompts, package contents, generated outputs, or other material that you provide.

You are responsible for your content and for ensuring you have the rights and permissions needed to process, package, upload, deploy, or share it.

For CrateWin, packaging happens locally on your Mac. CrateWin does not upload installers, package contents, filenames, package metadata, conversion history, usage volume, output filenames, throughput data, or usage analytics to us during normal packaging.

You should keep your own backups. We are not responsible for lost files, overwritten outputs, failed deployments, or production rollout decisions unless applicable law says otherwise.

Privacy And Data

We handle personal data in line with our privacy notices and applicable data protection law. These terms are not a privacy notice. See the Privacy Notice for the current privacy notice.

At checkout and during fulfilment we may receive or process information such as your name, email address, business name, billing details, payment status, product purchased, licence information, support messages, and delivery records.

Payment card details are handled by our payment processor and are not stored by us directly.

If a product-specific privacy notice says that a product processes data differently, that product-specific notice applies for that product.

We do not use these terms to ask for consent to marketing. Marketing, cookies, analytics, and optional telemetry should be explained separately where they apply.

Security And Responsible Use

You must not use our products, services, payment flows, support channels, or infrastructure to attack, overload, scan, or interfere with systems; send malware, spam, or unlawful content; evade security, licence, payment, or usage controls; misuse another person’s data or credentials; or do anything unlawful, harmful, or abusive.

We may suspend or terminate access where we reasonably believe this is necessary to protect users, customers, payment systems, our infrastructure, or legal compliance.

Intellectual Property

We and our licensors own the products, documentation, branding, code, designs, and other materials we provide, except for third-party components and open-source software that are licensed under their own terms.

You keep ownership of your own content. You grant us only the rights needed to provide the product, fulfil orders, provide support, protect against abuse, comply with law, and enforce these terms.

Third-Party Services

Products may interoperate with third-party platforms, services, operating systems, app stores, payment processors, cloud providers, or package repositories. Those third parties have their own terms and policies.

We are not responsible for third-party services, outages, policy changes, fees, data handling, or compatibility changes unless applicable law says otherwise.

Disclaimers

We aim to describe and deliver our products accurately, but software and digital services are not perfect.

Except for rights that cannot be excluded by law, products are provided without any guarantee that they will be uninterrupted, error-free, or suitable for every environment; you are responsible for testing outputs before relying on them in production; we do not guarantee that a product will meet every regulatory, procurement, security, accessibility, deployment, or operational requirement you may have; and examples, documentation, and support guidance are general information, not professional legal, financial, security, or deployment advice.

For consumers, nothing in these terms affects your statutory rights, including rights relating to digital content that is not of satisfactory quality, fit for purpose, or as described.

Liability

Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or consumer rights that cannot be excluded.

For consumers, we are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for business losses suffered by consumers.

For business customers, to the fullest extent permitted by law, we are not liable for lost profits, lost revenue, lost savings, loss of goodwill, loss of business opportunity, loss or corruption of data, business interruption, or indirect or consequential loss; and our total liability for a product or order is limited to the amount you paid for that product or order in the 12 months before the event giving rise to the claim.

Ending Access

You may stop using a product at any time. Ending use does not automatically entitle you to a refund.

We may suspend or end your access, licence, support, subscription, or usage allowance if you materially breach these terms, fail to pay, misuse the product, create legal or security risk, or use the product outside the purchased scope.

Where practical, we will give reasonable notice and an opportunity to fix the issue, but we may act immediately for serious legal, security, payment, or abuse concerns.

Changes To These Terms

We may update these terms from time to time.

The terms in force when you buy a product apply to that purchase, unless a change is required by law, improves your position, relates to a new feature or product, or applies to ongoing subscription or service use after reasonable notice.

If a change materially affects an ongoing paid subscription, we will take reasonable steps to notify you.

Governing Law

These terms are governed by the law of Scotland, unless consumer protection law gives you the right to rely on the law and courts of another country or part of the UK.

If you are a business customer, the courts of Scotland have exclusive jurisdiction over disputes relating to these terms.

If you are a consumer, you may have the right to bring proceedings in your local courts under applicable consumer law.

Contact

Questions, support requests, cancellation requests, and refund requests should be sent to info@scotnnerdy.com. For CrateWin-specific help, email cratewinhelp@scotnnerdy.com.